Refunds Clerk CV Template

Sales agents and cashiers can perform outright refunds at the retail store level but some industries require some processing to adjudicate customer refunds and can take time.  Airline refunds, for instance, often need authorization from both its marketing and accounting offices and can often be released by claiming the refund in the head office, bank transfers or through their sales offices through the Refund Clerk. The process requires verification that the customer’s money has indeed entered the company’s accounts and that a refund has been approved for whatever reason, apart from the fact the ticket should not be a promotional ticket marked “non-refundable.”.

Refunds Clerk CV Template

Sally K. Marsman

Mayfair St., London, UK

Phone:  020-5600-1769


To be a lead Refunds Clerk in a large international commercial airline or financial company

Summary of Qualification

  • More than a decade experience as a Refunds Clerk in an airline company.
  • Excellent verbal and writing communication skills, interpersonal and social skills as well as organization skills

Career Experience/Job History

2004 – Present:  Refunds Clerk, Virgin Atlantic

  • Process refund requests by checking ticket is refundable and ensuring that the airline accounting system reflects a revenue sale from the ticket to be refunded
  • Recommend approval of refund amount to Refunds Manager
  • Advise customer by phone or email that refunds are ready to be picked up
  • Journalize the fund reversal entries in the company’s accounting ledgers.

1999 – 2004:  Ticketing Clerk, Virgin Atlantic

  • Process ticket issuance after booking is confirmed.
  • Create ticket image on the airline reservation system and effect any itinerary modification or amendments to the ticket


1999 – Present:  Various in-house training and seminars or funds management, airline ticketing operations and accounting system.

1995 – 1999: BS in Economics, Glasgow Caledonian University

Professional reference will be furnished upon request

Category: Accounting CV Templates

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